Two weeks ago my boiler started making an awful grinding noise if left on for more than five minutes. It had also stopped providing hot water unless the central heating was on. I was worried. The man who serviced it at christmas said it hadn’t been the best boiler when it was installed 13 years ago, and it had an extensive callout history just with British Gas. They gave me a proper quote for a replacement, but at £2000 it was way more than I could afford, and it still is.
This lunchtime I finally called BG – I’m on one of their service plans – and they said somebody would be with me this afternoon. Ten minutes ago they turned up, turned a screw to increase the water pressure, which was apparently non-existent – and now everything works again! They were here for five minutes, and it didn’t cost me a thing.