Apologies, router

Dear Broadband Provider,

I am very happy with my broadband service. I have had no problems since signing up with you three months ago. Indeed, I have recommended your service to others. I’d like to make one small suggestion, however.

If my payment method fails for any reason (let’s say, I changed bank and forgot to update the card details in your system) it would be pleasant if you could let me know before disconnecting the service. An email, a phone call, or perhaps a couple of days leeway would be appreciated. This would spare the feelings of a poor innocent router, who was on the receiving end of a number of insults this afternoon.

I note that your notification email does state I’ll have 14 days to fix the problem, so I imagine this whole thing was due to a glitch rather than actual policy. Please, though, think of the routers.

Andrew